Terms & Conditions

Last updated: 29 July 2026

These Terms & Conditions govern the use of this website and the purchase and delivery of coaching services offered by Denisa Ticusan Coaching (“the Coach”, “I”, “me”). By booking or purchasing a service, you confirm that you have read and accepted these terms.

1. Provider information

• Provider: Denisa Ticusan Coaching
• Registered/business address: [FULL ADDRESS]
• Business or enterprise number: [NUMBER, IF APPLICABLE]
• VAT number: [NUMBER / VAT EXEMPT, AS APPLICABLE]
• Email: denisa.ticusan@gmail.com
• Website: denisamarilena.com

2. Nature and scope of coaching

Coaching is a collaborative, future-focused process intended to support reflection, awareness, personal development, motivation, professional growth and career transition. Coaching is not psychotherapy, medical care, legal advice, financial advice, recruitment or career-placement services. It does not diagnose or treat mental-health conditions. If another form of professional support appears more appropriate, the Coach may recommend that the Client contact a suitably qualified professional.

3. Eligibility and client responsibility

Services are intended for adults aged 18 or over, unless a separate written agreement is concluded with the appropriate legal representative. The Client remains responsible for their decisions, actions, well-being and results. Coaching supports the Client's thinking and choices but does not guarantee a particular personal, professional, financial or career outcome.

4. Booking and formation of the agreement

A booking becomes binding when it is confirmed in writing and, where applicable, payment has been received. Before the first paid session, the parties may sign or accept a separate coaching agreement. If that agreement contains terms specific to the coaching relationship, those specific terms prevail over these website terms in the event of a conflict.

5. Fees, payment and invoices

The applicable price is the price displayed or communicated before booking. Unless otherwise stated, payment is due before the session or package begins. Any applicable taxes will be identified before payment. Invoices or payment confirmations are issued electronically. Bank, card or currency-conversion charges imposed by the Client's provider remain the Client's responsibility.

6. Rescheduling, cancellation and non-attendance

A session may be rescheduled or cancelled without charge by giving at least 24 hours' notice. If less than 24 hours' notice is given, or the Client does not attend, the session may be charged in full or counted as used within a package, except where mandatory law provides otherwise or exceptional circumstances are accepted by the Coach. If the Coach must reschedule, the Client will be offered a new time or a refund for the affected session.

7. Coaching packages

Unless a different period is confirmed in writing, a package of sessions should be used within six months of purchase. Sessions that remain unused after that period may expire, subject to mandatory consumer law and any agreed extension. Packages are personal and may not be transferred without prior written consent.

8. Consumer right of withdrawal

Where the Client is an EU consumer and the agreement is concluded online or at a distance, the Client generally has 14 days from conclusion of the service contract to withdraw without giving a reason. To exercise this right, the Client must send an unequivocal statement to denisa.ticusan@gmail.com before the deadline. If the Client expressly asks for coaching to begin during the withdrawal period and later withdraws, the Client may be required to pay a proportionate amount for services already supplied. The right of withdrawal may be lost once the service has been fully performed, where performance began with the Client's prior express consent and acknowledgement. Statutory rights are not restricted by these terms.

9. Confidentiality and records

Information shared in coaching is treated as confidential, subject to the separate coaching agreement and applicable law. Confidentiality may be limited where disclosure is required by law, where there is a serious and imminent risk of harm, or where the Client gives consent. The Coach may keep proportionate administrative and professional notes securely and in accordance with the Privacy Policy. Online communication and video platforms carry inherent security risks; both parties should use a private setting and reasonable security measures.

10. Intellectual property

Website content, worksheets, exercises and materials supplied by the Coach remain protected by intellectual-property law unless stated otherwise. The Client receives a personal, non-exclusive, non-transferable right to use materials for their own development. Materials may not be copied, published, sold, recorded, distributed or used to train an artificial-intelligence system without prior written consent.

11. Website availability and third-party services

The website may contain links to scheduling, payment, video-conferencing or other third-party services. Those providers operate under their own terms and privacy notices. Reasonable efforts are made to keep the website accurate and available, but uninterrupted access cannot be guaranteed.

12. Liability

Nothing in these terms excludes or limits liability where exclusion is prohibited by law, including liability for fraud, wilful misconduct or personal injury caused by negligence. To the extent permitted by law, the Coach is not responsible for indirect or consequential loss, loss arising from the Client's own decisions, or failures caused by third-party platforms or events beyond reasonable control. Any limitation applies only to the extent compatible with mandatory consumer protection.

13. Complaints and dispute resolution

Please first send any complaint to denisa.ticusan@gmail.com, with enough information to understand and address the issue. The parties will try to resolve it amicably. If the Client is a consumer, they may also contact the competent national the competent Belgian alternative dispute-resolution body (Service de Médiation pour le Consommateur). Consumers in Romania may also contact the European Consumer Centre Romania, which assists with cross-border disputes within the European Union, or ANPC.

14. Governing law and courts

These terms are governed by the law of Belgium. If the Client is a consumer, this choice does not deprive them of mandatory protections available under the law of their habitual residence. Courts will have jurisdiction as determined by applicable mandatory law.

15. Changes and severability

The version accepted when a service is booked governs that purchase. Updated terms may apply to future bookings and will be published with a revised date. If a provision is found invalid or unenforceable, the remaining provisions continue to apply.